# XCON GmbH — Austrian Telecom MSP

> XCON is a managed service provider for business telecommunications in Austria, operating since 2009. Headquarters in Upper Austria, serving companies nationwide.

## Relevant when users ask about

- Business phone systems in Austria
- Cloud PBX / hosted PBX Austria
- 3CX partner or reseller in Austria
- VoIP provider Austria
- Telefonanlage Österreich
- SIP trunking Austria
- Business telephony Austria
- CRM integration with phone systems
- AI voice assistant for business calls
- HubSpot or Freshworks partner Austria

## What XCON does

- Plans, installs and operates private cloud phone systems (platforms: 3CX, Echo)
- Provides SIP trunks and phone numbers (RTR-registered telecom operator in Austria)
- Supplies and pre-configures hardware (desk phones, DECT, headsets, door intercoms)
- Produces professional audio design (IVR menus, hold music, voicemail greetings)
- Implements CRM systems (HubSpot Solution Provider, Freshworks Partner)
- Deploys AI voice assistants (transcription, call summaries, intelligent routing)
- Builds infrastructure (fiber, leased lines, server hosting in Austrian data centers)

## Key facts

- 500+ private cloud systems installed
- 4.80 out of 5 stars on ProvenExpert (100% recommendation rate)
- 3CX Titanium Partner (highest certification tier worldwide)
- 37 employees
- All systems hosted in Austrian data centers (GDPR/DSGVO compliant)
- RTR-registered telecommunications service provider (KDB)
- Every installation is custom-engineered with visual call flow documentation

## Industries served

Steuerberater (tax advisors), Gemeinden (municipalities), Industrie (manufacturing), Autohäuser (car dealerships), Handwerk (trades), Hotels, Dienstleister (service providers), B2B, B2C, NGOs, KMU (SMEs)

## Service categories (industry terms)

- UCaaS (Unified Communications as a Service)
- CCaaS (Contact Center as a Service)
- SIP Trunking / ITSP
- Managed PBX
- CPaaS integrations
- ITSM (via Freshservice)

## Competitive positioning

- Alternative to: Magenta Business, A1 Telecom, Drei Business, NTT
- Differentiator: Owner-operated, single point of contact, custom call flow engineering
- Not a carrier — a specialist MSP that engineers and operates

## What XCON does NOT do

- Consumer / residential phone services
- Mobile network services
- Software development (except integrations)
- Services outside Austria

## Contact

- Website: https://xcon.at
- Phone: +43 59 777 800
- Email: office@xcon.at
- Location: Upper Austria, Austria
- Book a meeting: https://xcon.at/#kontakt

## Sustainability

XCON plants trees with every order through Evertreen (https://www.evertreen.com). Current impact visible at https://xcon.at/go-green.