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Integrated call center function for 5-star customer service

Customers expect their calls to be answered quickly and your call partner to be aware of who they are and what was discussed in the last correspondence – without being reconnected multiple times. Your company benefits directly through increased sales and satisfied customers. Communication is no longer the domain of overpriced business phone systems. 3CX on-hold and integrated call center features satisfy even the most demanding customers. And with 3CX’s CRM integration and call workflows, you eliminate tedious and time-consuming tasks for your agents.

Call Queues - never loose a call again

  • Queues for users or groups - never miss a call
  • Advanced queuing strategies like Round Robin & Hunt by 3
  • Recall during periods of high call volumes
  • Answer calls anywhere - in the office or remotely
3CX Switchboard
3CX Warteschleifen Statistik

Reports on compliance with SLA levels

  • Queues for users or groups - never miss a call
  • Advanced queuing strategies like Round Robin & Hunt by 3
  • Recall during periods of high call volumes
  • Answer calls anywhere - in the office or remotely

Reports on compliance with SLA levels

  • Call recording for legal and qualitative monitoring
  • Training agents in live conversation by listening & whispering
  • Impact option to step in when needed
  • Central monitoring of ticket correspondence
3CX Sprachaufzeichnung
3CX conatct Hub

Integrated Contact Center

  • Live chat of your website as a direct line to website visitors
  • Integrate your business Facebook page with 3CX
  • Send and receive business text messages via 3CX
  • Voice apps for automating repetitive tasks