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Facebook Messaging via 3CX

You know the ad on your Facebook page – “usually responds in …”? If it says something like “3 days”, then a Facebook presence is probably doing your business more harm than good. The live chat feature included in 3CX allows your agents to respond instantly to incoming Facebook and website messages via the web client or smartphone app. Connect online visitors with your sales team in real time to successfully increase your conversion rate. And by managing all your communications through a single platform, you’ll also save a lot of time and expensive monthly subscriptions.

Win customers through Facebook

  • Quickly respond to Facebook queries with integrated Facebook messaging
  • Manually or automatically assign messages to your team
  • Improved response time ratings strengthens your brand
  • Higher conversion through correspondence tracking
Facebook Nachrichten in 3CX
Facbook Nachrichten in 3CX

One system for messaging, telephony, video

  • Avoid additional fees for additional Limechat services
  • All news at a glance even without logging in to Facebook
  • Helpless in chat? Switch to audio or video call
  • Focused work on one interface instead of switching apps

Higher customer satisfaction

  • Correct prioritization from the beginning according to SLA guidelines
  • Additional support channel for customers who prefer messaging
  • Reports provide insights into response times and messaging performance
  • Responding to customer inquiries via web extension
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Message Speech Bubble For Text On Phone. Mockup Sms Chat, Conver

Automatic assignment in Facebook messaging

  • Facebook messages are automatically assigned to groups
  • Queue-based answering of messages
  • Assigning tickets to the user who responds first
  • Central monitoring and archiving of Facebook messages