You know the ad on your Facebook page – “usually responds in …”? If it says something like “3 days”, then a Facebook presence is probably doing your business more harm than good. The live chat feature included in 3CX allows your agents to respond instantly to incoming Facebook and website messages via the web client or smartphone app. Connect online visitors with your sales team in real time to successfully increase your conversion rate. And by managing all your communications through a single platform, you’ll also save a lot of time and expensive monthly subscriptions.